Overview
At KamalasDigital, we understand the unique nature of digital products and aim to provide clear, fair guidelines for refunds and returns. This policy outlines the scope of digital sales, clarifies why most purchases are final, and details the limited circumstances under which refunds or credits may be granted. It also explains the process for cancellation requests, outlines refund timelines, and provides contact information to ensure a smooth experience for our customers.
1. Scope This Refund and Returns Policy applies exclusively to all digital products—printable and downloadable—purchased through https://kamaladigital.com (the “Site”). By placing an order for digital products, you agree to the terms outlined herein.
2. No Returns on Digital Downloads Due to the intangible and non-refundable nature of digital content, all sales are final. Once the product download link is accessed or the file is delivered, we cannot accept returns or exchanges.
3. Refund Eligibility Despite the general no-refund policy, KamalaDigital may, at its sole discretion, offer a refund or store credit in the following limited circumstances:
- Defective or Corrupted Files: If a downloaded file is defective or cannot be opened, contact us within 7 days for a replacement or refund.
- Duplicate Purchases: If you accidentally purchase the same product more than once, notify us within 7 days for a refund of the duplicate order.
To request a refund under these conditions, please email kamalasdigital@gmail.com with your order details, product name, and a brief description of the issue.
4. Processing Refunds
- Refund requests evaluated within 5 business days of receipt.
- Approved refunds will be issued to the original payment method within 7–10 business days.
- We will notify you via email once your refund has been processed.
5. Cancellations Orders for digital products can be canceled only before the download link has been delivered. If you wish to cancel an order, immediately email kamalasdigital@gmail.com with your order details.
6. Contact Information If you have any questions or concerns about this policy, please contact us:
Email: kamaladigital@gmail.com